Privacy Policy Contents
Why Your Privacy Matters to zona66
At zona66, we believe user trust is the foundation of a lasting relationship. When you entrust us with your personal information, we take that responsibility seriously. This Privacy Policy is designed to ensure you know exactly what happens with your data — nothing hidden, nothing buried in fine print.
This policy applies to all users who access the zona66 platform, whether through our official website or mobile app. It covers all information you provide directly to us, as well as data collected automatically while you use the platform.
We comply with relevant data protection requirements and continually work to ensure our handling of your data aligns with industry best practices. If at any point you have concerns about how we handle your data, do not hesitate to reach out to our team.
2. Information We Collect
Zona66 collects two main categories of information: information you provide directly and information collected automatically during your use of the platform. Below is a detailed breakdown of each category:
A. Information You Provide
| Information Type | Example | Purpose |
|---|---|---|
| Identity information | Full name, date of birth, IC number | KYC & identity verification |
| Contact information | Email, phone number | Communication & support |
| Financial information | Bank account number, transaction records | Deposit & withdrawal processing |
| Account information | Username, password (encrypted) | Account access & security |
| Verification documents | Copy of ID card, utility bill | KYC process & compliance |
B. Automatically Collected Information
- Device data: Device type, operating system, phone model, screen resolution.
- Network data: IP address, Internet Service Provider (ISP) name, and general location based on IP.
- Session data: Pages visited, session duration, clicks, and navigation flow.
- Cookie data: Session cookies and persistent cookies for authentication and analytics.
- Game data: Wagering history, wins, losses, and in-game activity.
3. How We Use Your Data
Every piece of data we collect has a clear and legitimate purpose. We do not collect data for the sake of collecting it — every piece of information is used responsibly to enable Zona66 to operate efficiently and securely.
- Platform operations: Managing your registration, login, and account access securely.
- Transaction processing: Processing deposits, withdrawals, and all financial transactions accurately and promptly.
- Identity verification (KYC): Meeting legal compliance requirements to verify user identity before processing large transactions.
- Security & fraud prevention: Detecting and blocking suspicious activity, intrusion attempts, or multi-account usage.
- Customer support: Enabling our team to understand the context of your issue and provide more accurate and effective assistance.
- Platform improvements: Analysing usage patterns to improve the interface, performance, and overall user experience.
- Service communications: Sending important notifications related to your account, security, or policy changes — not for advertising purposes without consent.
- Responsible gaming: Monitoring gameplay patterns to identify users who may need self-management support.
We do not use your data to build third-party advertising profiles, sell it to marketing companies, or use it for any purpose beyond the scope stated above.
4. Data Encryption & Security
Zona66 continuously invests in security infrastructure to ensure your data is always protected at every stage — in transit, during processing, and in storage. This is not merely an added feature; it is at the core of how we build and operate this platform.
- 256-bit SSL/TLS encryption: All communications between your browser and the Zona66 servers are encrypted using the latest SSL/TLS protocols. This means no one can intercept or read your data in transit.
- Password data encryption: Your password is never stored in plain text. We use a one-way hashing algorithm (bcrypt) with a unique salt value for each user.
- Sensitive data segregation: Financial information is stored in a separate system with strict access controls, isolated from general profile data.
- 24/7 Monitoring: Our systems are continuously monitored to detect any anomalies or unauthorised access attempts.
- Two-factor authentication (2FA): We encourage users to enable two-factor authentication for an added layer of security on their accounts.
- Regular security audits: Zona66 undergoes regular security assessments by independent third parties to ensure data protection remains aligned with the latest threats.
5. Data Sharing With Third Parties
Zona66 does not share, sell, or disclose your personal information to third parties except in limited circumstances as outlined below. Every instance of data sharing is conducted on a minimum-necessity basis — only data genuinely required for that purpose is shared.
Authorised Third Parties
| Party | Purpose of Sharing | Data Shared |
|---|---|---|
| Payment gateway | Processing financial transactions | Transaction information only |
| KYC Provider | User identity verification | Identity documents & basic personal information |
| Analytics providers | Platform usage analytics (anonymised) | Non-identifiable usage data |
| Legal authorities | Compliance with court orders or investigations | Legally requested data only |
6. Cookies & Tracking Technologies
Zona66 uses cookies and similar technologies to enhance the user experience, maintain login sessions, and analyse platform performance. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
- Preference Cookies: Saving your preferences such as language, theme, and display settings so you do not need to reconfigure them on every visit.
- Analytics Cookies: Helping us understand how users interact with the platform — which pages are visited most, where users drop off, and how navigation flow can be improved.
- Security Cookies: Used to detect and prevent fraudulent activity, including suspicious login attempts or unusual usage patterns.
You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to access some platform features.
7. Your Rights as a zona66 User
You have meaningful control over your personal data. zona66 respects these rights and provides straightforward mechanisms for you to exercise them. Below are the key rights you hold:
Access Rights
You have the right to request a copy of all personal data we hold about you. We will provide this information in a readable format within 30 days of receiving your request.
Right to Rectification
If you find that any personal information stored by zona66 is inaccurate or outdated, you may request a correction at any time through your account settings or by contacting our customer support.
Right to Erasure
You may request the deletion of your personal data. However, certain data may need to be retained for a specified period to meet legal compliance requirements or to settle any pending transactions.
Right to Restriction of Processing
In certain circumstances, you may ask us to restrict how we process your data — for example, while you are disputing the accuracy of your data or considering closing your account.
Right to Data Portability
You have the right to receive your personal data in a structured, machine-readable format so you can transfer it to another platform should you choose to do so.
Right to Object
You may object to the processing of your data for specific purposes, including marketing communications. We will honour such objections unless there are legal grounds that override this right.
8. Data Retention & Deletion
Zona66 retains your personal data only for as long as necessary for the stated purposes or as required by law. We have a clear data retention policy for each category of information:
- Active account data: Retained for the duration your account is active and for a specified period after account closure for record-keeping and audit purposes.
- Financial transaction records: Retained for a minimum of 7 years in line with standard financial compliance requirements.
- Security logs: Retained for 90 days to assist in security incident investigations should they arise.
- Customer support data: Retained for 3 years to provide historical context when resolving recurring issues.
- KYC Data: Retained in accordance with applicable regulatory requirements, typically 5 years after account closure.
Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered. For data stored in physical format, we follow certified destruction procedures.
9. Privacy FAQ
10. Contact Our Privacy Team
If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, our team is ready to help. We are committed to providing clear and accurate responses within a reasonable timeframe.
You can also reach us via the live chat support available within the platform when you are logged in to your account. Our team operates 24 hours a day, 7 days a week to ensure your concerns are addressed promptly.
How zona66 Protects You
End-to-End Encryption
Every bit of data travelling between your device and our servers is encrypted with 256-bit SSL. No one can intercept or read your information in transit.
No Data Sales
Zona66 has never and will never sell users' personal data to any third party. Your data is not our business asset — your trust is.
Secure KYC Verification
Your identity verification documents are processed through a certified KYC system with multi-layered security protocols to ensure sensitive information is not exposed.
Active 24/7 Monitoring
Our automated monitoring system operates around the clock to detect any unusual activity or unauthorised access attempts on your account.
Full Control in Your Hands
You may request access to, correction of, or deletion of your data at any time. We provide a straightforward and transparent process for exercising your privacy rights.
PCI-DSS Payment Gateway
All financial transactions are processed through PCI-DSS certified payment gateways . Your card number or sensitive financial information never touches Zona66's servers.